Cancellations and Refunds

Order Cancellations

• Once an order has been placed, it cannot be cancelled.
• If you made an error at checkout, contact us immediately and we will do our best to guide you.

Returns and Refunds

We do not accept returns or refunds once an order has been placed and shipped.

If your order arrives damaged, incorrect, or with missing items, contact us within 48 hours of delivery.

Proof Required

To verify the issue, please share:

• Your Order ID.
• A short, unedited unboxing video from opening the parcel until the item is fully revealed.
• Clear photos of the damaged, incorrect, or missing product.

Important Note

Proofs are mandatory for us to verify the issue and file a claim with courier partners.

Without the required proof, we cannot issue a replacement or refund.

Store Credit

• In rare cases, if a refund is not possible, we may issue store credit.
• Store credit is provided as a discount code for your next order.
• Store credit is non-transferable and valid for a limited time, as mentioned in our communication.

Exclusions

• We are not responsible for delays caused by courier partners.
• Refunds or replacements cannot be offered if the shipping address is incorrect or incomplete.
• Minor variations in color, texture, or finish may occur because our products are handcrafted. These are not considered defects.