Frequently Asked Questions

We usually take 3–4 business days to prepare and dispatch orders.

Delivery timelines depend on your location and the courier partner. You can check the estimated delivery date by entering your pincode on the product page or at checkout.

Yes. Express shipping only speeds up the shipping/transit time after dispatch. Our dispatch timeline remains the same (usually 3–4 business days).

Once your order is shipped, you will receive a tracking ID on your provided contact details. You can use it to track your order and check the estimated delivery date.

We can try to schedule dispatch accordingly, but exact delivery dates cannot be guaranteed as they depend on courier operations, weather conditions, and transit delays.

Once an order is handed over to the courier partner, delivery timelines are managed by them. We always follow up with courier partners whenever delays occur.

Courier partners usually attempt delivery multiple times. If delivery is unsuccessful after multiple attempts, the order may be returned to us.

Yes. We ship across India.

Yes. You can share your own message and we will print it inside the letter. The text shown in product photos is only for display purposes.

Each letter sheet can accommodate approximately 1000 characters. If your message is longer, additional sheets can be added at an extra cost.

Yes. Additional sheets can be purchased if your message exceeds the included character limit.

Yes, but custom-designed letters require a minimum order quantity of 50 pieces. For single orders, you can choose from our existing vintage letter collection.

Yes. Our pendants can be customised with your chosen photo(s). For a vintage look, all pendant photos are printed in black and white.

Yes. If the photo is suitable, we can split a single image across both sides of the pendant.

Yes. If you would like an empty pendant, please mention it in the Special Instructions section while placing your order. When uploading images, please upload blank black images as placeholders.

Yes. Since our greeting cards are mini cards, we can only accommodate a short message of approximately one line. We charge ₹50 per card for message writing. You can contact us after placing the order or add the extra amount in the Tip section at checkout.

Yes. Gift wrapping can be added to any product. Simply choose your preferred gift wrap option on the cart page before checkout.

Yes. You can add multiple products to your cart and create your own personalised gift hamper.

Yes. We offer customised postcards, greeting cards, vintage letters, and similar paper products. The minimum order quantity for custom postcards, greeting cards, vintage letters, and similar paper products is 50 pieces.

Yes. We can create custom stationery for weddings, events, special occasions, and other bulk requirements. Please contact us via Instagram, WhatsApp, or email with your requirements and quantity.

Yes. We accept bulk, gifting, and corporate orders. Please contact us with your requirements and quantity.

Please contact us as soon as possible. If the order has not been shipped, we will do our best to update the details.

Yes, if the order has not yet been shipped. Please contact us as soon as possible.

Please contact us before placing the order and we will let you know the available options.

For selected customised products, we may be able to share photos before dispatch. Please contact us before placing your order to confirm.

Currently, Sunlit Hugs operates online only. If we host any pop-ups or events in the future, we will share updates on our social media pages.