Last updated: Sep 1, 2025

At Sunlit Hugs, your privacy is important to us. We’re committed to protecting your personal information with the same love and care we put into every order. This Privacy Policy explains how we collect, use, and share your information when you visit our website, make a purchase, or connect with us.

By using any part of our website or services, you agree to this policy and how we handle your personal information. Please take a moment to read through it, we’ve tried to keep it clear, warm, and transparent💛

What We Collect

When you interact with us or place an order, we may collect the following personal information:

Contact details: your name, shipping and billing addresses, phone number, and email address

Payment details: credit/debit card information, UPI details, payment confirmations

Account preferences: username, password, saved items, settings

Transaction information: orders placed, wishlist items, returns, exchanges

Communication details: messages you send us via email or social media

Device information: IP address, browser type, location, cookies

Usage data: how you use our website and services

We only collect what’s necessary to give you a smooth, secure and kind shopping experience🌻

How We Use Your Information

We may use your information for the following reasons:

- To process your order, send confirmations, and arrange shipping.

- To personalize your experience and recommend products.

- To keep you updated through order emails or newsletters (only if you subscribe).

- To respond to messages, support requests or concerns.

- To improve our website and services.

- To comply with legal requirements and protect our platform from misuse.

Your data is never sold. We only share it with trusted service providers like Shopify, Razorpay, and delivery partners so your experience with us stays simple and secure.

Shopify Hosting

Our website is powered by Shopify, a secure platform that helps us serve you better. Shopify also collects certain data on our behalf to support order processing, analytics, and safety features. To learn more, you may visit the Shopify Consumer Privacy Policy or manage your preferences through their Privacy Portal.

Shopify may process your data along with data from other merchants to offer enhanced features. In such cases, Shopify is responsible for managing this data and responding to your rights.

Cookies & Tracking

We may use cookies to improve your experience and understand visitor preferences. These tiny files help us remember what you like, and make browsing more enjoyable. You can disable cookies anytime in your browser settings.

Children’s Data

Sunlit Hugs is not intended for children. We do not knowingly collect or process personal information from anyone under the age of majority in your region. If you believe a child has submitted personal information, please email us to have it removed.

Your Rights

Depending on your location, you may have rights related to your personal data:

- Right to access your data

- Right to correct or update your data

- Right to delete your data

- Right to receive a copy (data portability)

- Right to object or opt out of certain processing

You can reach out to us at contact@sunlithugs.com to request any of the above. We may ask for identity verification to protect your privacy💛

Data Security & Retention

We use secure systems to store your information. However, no method is 100% foolproof. We recommend not sharing sensitive data through unsecured channels.

We retain your data only as long as needed to provide our services, fulfill legal obligations, resolve disputes or enforce our terms.

International Transfers

If you're accessing our website from outside India, please note that your data may be transferred and stored in other countries, including where Shopify or its affiliates operate. These transfers comply with applicable data protection regulations.

Sharing Information

We may share your personal information in the following situations:

- With Shopify and other service providers who help us run our store, fulfill orders, and process payments.

- With trusted marketing and analytics partners.

- When you consent or request us to share it (like via social login or feedback tools).

- With legal authorities, if required for compliance.

- During a merger or business transfer.

We are selective with who we share your data with, always choosing partners who respect your privacy.

Updates to This Policy

We may update this policy to reflect changes in our practices or regulations. The revised version will be posted here with a new “Last updated” date. Continued use of our services means you accept the updated terms.

Questions or Concerns?

We are always here to help. If you have any questions or concerns about how your data is handled, or if you'd like to access, correct, or delete your information:

📧 Email: contact@sunlithugs.com

Thank you for trusting us with your moments, your kindness, and your data💛

Warm hugs, always
The Sunlit Hugs Team🌻