Thank you for being here. These Terms & Conditions are designed to protect both you, our valued customer, and us, the small team behind Sunlit Hugs. By placing an order or browsing our website (www.sunlithugs.com), you agree to the terms outlined below.

1. Who We Are

Sunlit Hugs is a heartfelt online brand based in Dehradun, India, offering handmade gifts, thoughtful letters, and warm tokens of love. Every order is carefully prepared with intention and care.

2. Ownership and Creative Rights

All content on our website, including product photographs, descriptions, designs, and packaging, is created and owned by Sunlit Hugs.

You can not copy, reuse, reproduce, or resell any of our content or creations without prior written permission. All rights are reserved.

3. Pricing and Availability

• All prices are listed in INR (Indian Rupees) and may be revised without prior notice.

• Product availability is subject to change. If an item becomes unavailable after you place an order, we will notify you promptly and either issue a full refund or suggest an alternative.

• While we make every effort to keep product details and pricing accurate, occasional errors may occur. In such cases, we will correct the information and resolve the issue fairly.

4. Orders and Confirmation

• Once an order is placed, you will receive a confirmation email, indicating that your order is being processed.

• We reserve the right to cancel or hold an order if there are issues related to stock, payment, or if the order appears fraudulent or suspicious.

• In case of cancellation, we will always inform you and process a full refund.

5. Shipping and Delivery

• Orders are shipped across India through trusted delivery partner.

• Tracking details will be shared once your parcel has been dispatched.

• Please refer to our Shipping Policy for complete details.

• Kindly allow the required time for delivery, as each product is carefully prepared and dispatched. Good things (wrapped in love) take a little time, and we truly appreciate your patience.

6. Cancellations and Refunds

• Once an order is placed, it cannot be cancelled under any circumstances.

• Most of our products are made-to-order or personalized; therefore, returns are not accepted. However, we are always here to help if something goes wrong.

• If an item arrives damaged, you must notify us within 48 hours of delivery and provide supporting photographs or videos. Once verified, we will arrange a suitable resolution.

• For complete details, please refer to our Cancellations and Refunds Policy.

7. Responsible Use of Website

By using our website, you agree to use it responsibly and respectfully. Any misuse, disruptive activity, or unlawful use is strictly prohibited.

8. Limitation of Liability

We strive to provide you with a seamless experience. However, Sunlit Hugs shall not be held liable for indirect, incidental, or consequential damages arising from:

• Technical issues or errors on the website.

• Shipping delays or courier-related concerns.

• Circumstances beyond our reasonable control.

Our liability is strictly limited to the total amount paid for your order.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts of Dehradun, Uttarakhand. We hope it never comes to that, but it is good to be clear.

10. Contact Us

For any queries, concerns, or assistance, please feel free to reach out:

• Email: contact@sunlithugs.com

• Phone / WhatsApp: +91-7701852218

• Response time: Within 24–48 hours (excluding Sundays and public holidays)

A Gentle Note

By shopping with Sunlit Hugs, you’re supporting a small business and receiving something prepared with love, not mass production. Thank you for letting us be a part of your special moments.💛

Warmly,
The Sunlit Hugs Team 🌻